Returns & Exchanges
During the 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect unused condition accompanied by the original invoice.
Returns will only be accepted if original labels are still attached to each product and the original packaging is fully intact. Bamboo & Love cannot accept returns where labels have been removed.
Please note that you are responsible for the returned product(s) until it reaches the address stated below. Bamboo & Love will not reimburse for returned packages lost in the return shipping. You are advised to send the package with a dispatch/tracking number so that it can be traced.
Returned merchandise shipping charges are at the customer’s expense. Any shipping or customs charges that may incur when returning the products are the customer’s responsibility. In the case of an Exchange however Bamboo & Love will not charge any additional charges for shipping the new items.
How to Return an item
All return shipping costs are to be paid by the customer. When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
If you wish to send back the whole or part of the order we will refund the amount you have paid (excluding shipping charges). If you paid by card, the amount will be refunded to the card that you used for payment. You can find the address for returns below. We will not refund the cost of return-shipping costs.
Refunds for returned merchandise will be made as soon as possible, 30 days at the latest, after the return of the product, to the original purchaser’s credit/debit card used for the order in question. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. Also note that additional duties, taxes or any additional charge you may have, will not be refunded by Bamboo & Love.
In the case of an exchange, Bamboo & Love will not add additional charges for shipping of the new items. For countries within the European Community (EC), VAT will be included in the refund.
All exchanges are subject to availability from our current stock at www.bambooandlove.com. We will exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Once the exchange items are received the new items will be posted immediately. All additional duties, taxes or any additional charge you may have, will not be refunded by Bamboo & Love in the case of exchanged items.
In the case of an exchange, please contact us as soon as possible to reserve another product/size.
Returns and Exchanges should be sent to the following address:
AGGREGATOMORROW – CONSULTING LDA
Rua Joaquim Dias Salgueiro, nº130 e 180
4470 – 777 Vila Nova Telha, Maia
Damaged in Transit / Defective Products
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, the Bamboo & Love staff takes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at firstname.lastname@example.org about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will take place as soon as possible, 30 days period after receiving the returned products. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase and any shipping costs incurred.
Returns & Exchanges on Sale Items
Please note that all sales of Sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against Sale purchases and the Returns, Refunds and Exchanges conditions will not apply.